Cancellation Policy

This Cancellation Policy explains when and how you (or Phelina) may cancel an order placed on our website.

Customer cancellations

You may request cancellation by emailing sales@phelina.in with your order ID before the order is shipped. If cancellation is confirmed before dispatch, any amount paid will be refunded to the original payment method.

Once the order has been shipped, it cannot be cancelled as a simple cancel request. You may then follow our Refund Policy for eligible damaged, defective, or incorrect items after delivery.

No Cash on Delivery

Phelina does not offer Cash on Delivery (COD). All orders must be paid online at checkout. There is no COD refusal or COD cancellation process.

Delivery after confirmation

Confirmed prepaid orders are processed for dispatch and are typically delivered within 7 to 15 days. Requesting cancellation after shipping will not stop the courier; please wait for delivery and contact us if there is a product issue covered under our Refund Policy.

Cancellation by Phelina

We may cancel an order due to stock unavailability, pricing or listing errors, payment failure, suspected fraud, or other operational reasons. In such cases, any amount paid will be refunded to the original payment method.

Governing law & jurisdiction

This policy is governed by the laws of India. Any dispute under this Cancellation Policy shall be subject to the exclusive jurisdiction of the courts in Jamnagar, Gujarat.

Contact

To cancel an unshipped order, email sales@phelina.in with your order ID.