Refund Policy

This Refund Policy applies to purchases made from Phelina. Please read it along with our Terms of Service and Cancellation Policy.

Eligibility

Because fragrances are personal-care products, opened, used, or unsealed items are generally not eligible for refund. Unused products in original sealed packaging may be considered for exchange or refund only in approved cases as described below.

Damaged, defective, or wrong item

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at sales@phelina.in with your order ID and clear photos of the package and product. After verification, we may offer a replacement or a refund to the original payment method.

Delivery timeline

Orders are typically delivered within 7 to 15 days. A delay within this window alone does not automatically qualify for a refund. If an order is not delivered within 15 days for reasons attributable to us, contact sales@phelina.in and we will investigate and resolve the matter (replacement, refund, or updated tracking as applicable).

Payment & COD

All purchases are prepaid online. Cash on Delivery (COD) is not available. Approved refunds are credited only to the original payment method.

Refund timeline

Once a refund is approved, it is initiated promptly. Credit to your bank or UPI account usually appears within 5–10 business days, depending on your payment provider.

Governing law & jurisdiction

This policy is governed by the laws of India. Any dispute under this Refund Policy shall be subject to the exclusive jurisdiction of the courts in Jamnagar, Gujarat.

Contact

For refund support, email sales@phelina.in.