Privacy Policy

This Privacy Policy explains how Phelina collects, uses, and protects your personal information when you visit our website or place an order.

Information we collect

We collect information you provide at checkout or when contacting us, including name, phone number, email address, shipping address, and order details. Payment processing is handled by secure third-party providers; we do not store your full card details on our servers.

We may also collect basic technical data such as browser type, device information, and pages visited to improve site performance and security.

How we use your information

We use your information to:

• Process and deliver orders (delivery typically takes 7–15 days)
• Send order confirmations, shipping updates, and support replies
• Prevent fraud and improve our website and services
• Comply with legal or regulatory obligations

Sharing of information

We do not sell your personal data. We may share limited information with trusted partners such as payment gateways, courier companies, and IT service providers — only as needed to fulfil your order or operate the business. We may also disclose information if required by law.

Data security & retention

We take reasonable technical and organisational measures to protect your data. Order records are retained as needed for accounting, support, and legal purposes.

Your rights

You may request access, correction, or deletion of your personal data (subject to legal retention requirements) by emailing sales@phelina.in.

Governing law & jurisdiction

This policy is governed by the laws of India. Disputes relating to privacy or data handling shall be subject to the exclusive jurisdiction of the courts in Jamnagar, Gujarat.

Contact

For privacy requests, write to sales@phelina.in.